Managed IT service is an answer that is delivered by way of an IT carrier issuer that combines flat-rate, limitless IT assist for a month-to-month constant price with proactive monitoring of workstations and IT infrastructure. Managed services are designed as a generic model where each company is aligned so that they work together, in the past, an IT provider might invoice hourly and fix troubles on an issue-by-issue basis. Now with managed services, the IT company has a vested activity in aligning the organization’s results to supply a proactive provider that minimizes problems. In a managed carrier arrangement, the managed service issuer retains responsibility for the functionality of the IT carrier and equipment, and the purchaser usually can pay a month-to-month rate for receipt of the service. There are many special types of managed IT provider offerings, however, the thought in the back of all of them is to switch the burden of keeping IT from the purchaser to a provider. In a tremendous managed services relationship, a client has advantages from predictable pricing and the potential to focus on core enterprise concerns alternatively than IT management chores.


Why we need Managed Services?

As we know, now-a-days the end user whether it’s an individual at a small company, large enterprise, university or government agency, all are dependent on more new-fangled software functions. And when those users need their mobile devices to connect smoothly with one another from multiple locations, and run that software flawlessly, they want immediate assistance.

Here are some other reasons why we need Managed Services:

1. Continuous technical problems.
2. Lack of a dedicated IT department.
3. IT department staff augmentation.
4. Unpredictable IT budget.
5. Help investing in and implementing innovation

need of Managed Services

What services are most commonly used?

  • User Account Management
  • Security Patch Management
  • Software License Reporting
  • Client Network Configuration Management
  • 24x7 Workstation Monitoring
  • Disk Space, Partition and Usage Management
  • Software Deployment
  • End-User Remote Control
  • Management Reporting
  • System Inventory Reporting

● PC hardware configuration

● Support in PC break-down or fixation, shifting or moving, upgrade or new
● Maintenance and optimization of Software license
● Along with Documentation, deployment and maintenance total support in inventory tracking and management FAQ document on common issues
● Installation of software

● Installation and management of anti-virus software and antivirus/spyware
● Spam filtering, user authentication, file security
● VPN connection or remote desktop or other off-site connection systems
● Maintenance of all network passcodes
● Manage firewall(s)
● Manage public and private Wi-Fi access.

● Monitoring and response of the network and the server 24 hours a day
● Firewall management
● System updates, patches, version control and firmware updates
● Measure, monitor and report regularly on key performance indicators such as disk space
● Daily backup

● Manage physical network devices such as. servers, firewalls, switches, and routers
● Manage and maintain your Internet connection with best in Internet Services, Suppliers.
● Remote and on-site assistance
● Printer management
● Managed the e-mail and system access profiles of new employees / dismissals.

● Backup Recovery
● Backup Performance Monitor
● Backup Schedule
● Backup software update
● Backup software Installation and configuration

The purpose of the backup is to create a copy of records that can be recovered in the event of an essential statistics failure. Primary data disasters can be the result of hardware or software program failure, facts corruption, or a human-caused event, such as a malicious attack (virus or malware), or unintentional deletion of data. Backup copies allow records to be restored from an earlier factor in time to help the enterprise get better from an unplanned event. Keeping a copy of the data on a separate medium is essential to protect against loss or damage to the original data. This additional media can be as simple as an external drive or USB stick, or something more essential like hard drive storage, cloud storage, or tape. The alternate media can be in the same location as the primary data or in a remote location. The possibility of meteorological events may justify having copies of the data in remote locations.

Managing operational exchange inside an agency is no longer only a challenge, however, it can also suggest the difference between an inconvenience and a crisis. two A Well-thought-out Change Management process, however, can help the business enterprise operate extra effectively as properly as reduce the effect on trade on fundamental structures and services. There are three categories of change in an organization:

  1. Emergency Change – It must be assessed and implemented as quickly as possible. The risk of operational disruption is high and the risk of failure is increased, so emergency
    changes are kept to a minimum.
  2. Normal Change – May have significant financial implications and/or be high risk. Requires an in-depth change proposal, financial justification and Change Control
    Board approval.
  3. Standard Change – Occurs frequently, is low risk and have a pre-established procedure with documented tasks for completion. Standard changes are subject to
    pre-approval in an agile change process.

Benefits of IT Change Management

    1. Regardless of the type of change, by implementing a Change Management program, the organization benefits by establishing standardized methods and procedures that are applied during change-related incidents. Such methods, designed to minimize the impact of change-related incidents, resulting in improved quality in the daily operations of an organization.
    2. ITIL-based Change Management process and expert team can help organizations develop the right approach to operational changes by applying the proper level of scrutiny to each change request. We start by analyzing upstream and downstream dependencies, followed by identifying potential risks. We then build customized plans for mitigation and rollback as appropriate.
    3. Through standardized processes, we use Change Management to help control the life cycle of operational and tactical changes. This helps manage risk and minimize disruption. Through the Change Management process, schedules are taken into consideration, minimizing the potential impacts on the organization during critical operating hours.
    4. A robust Change Management process results in a range of benefits:

● Faster change implementation,

● Decreased adverse impact on business operations,

● Reduced service disruptions and system downtime,

● Improved business alignment,

● Protects the business while making required changes, and

● Meets customer agreed on service requirements while optimizing costs.

  1. Upkeep administrations incorporate both equipment support and bolster administrations, and system programming upkeep and bolster administrations.
  2. Equipment upkeep and bolster administrations are preventive and healing administrations that physically fix or improve equipment, including contract support and per-episode fix. Equipment support additionally incorporates on the web and phone specialized investigating and help for arrangement, and all-expense based equipment guarantee updates.
  3. Offers of all parts are additionally included, select parts packaged with support contracts. This fragment incorporates just outer client spending on these administrations.
  4. Programming upkeep and bolster administrations incorporate long haul and pay-as-you-go (occurrence based) bolster contracts. Programming bolster contracts incorporate remote investigating and backing given by means of the phone and online channels, just as establishment help and fundamental convenience help.
  5. We think that the correct way to decrease cost of ownership of software systems is professional maintenance and support. The only issue is to make sure that the entire IT-infrastructure is cost efficient and functioning smoothly and reliably and not only the accessibility of individual units and modules.
  6. We at tCognition are devoted to guaranteeing you take full advantage of your product venture. tCognition can improve, re-engineer or adapt your solution to address internal and external challenges that impair or hinder the efficiency and functionality of the system.

Administrative support services are essential to running an office. Your administrative tasks may include planning, answering the phone, typing, recording dictation, organizing and similar activities. Administrative support professionals may also need some knowledge of office automation, such as: You may find positions for administrative support services like administrative assistant, staff assistant, office clerk, receptionist, secretary or similar position. You will usually need it communication skills and keyboarding skills. Furthermore, you can expect to work 40 hours per week; however, this may vary depending on your work environment. Employment settings might include healthcare facilities, offices, attorney offices or governmental organizations. You could even choose to be self-employed and work on a freelance or contract basis. tCognition has a skilled network system administrator team to look into the technical problems encountered in a company, with modest or no dedicated system administration resources to go to. We provide an ongoing and on-demand system management assistance and remote system monitoring facility that can be upgraded during capability development or emergencies to provide complete assistance. To guarantee that your company is always up and operating, our services are available 24×7.

    1. Server Maintenance
    2. Network Management
    3. Performance Tuning to Achieve Optimum Results
    4. Routine Check-up of your System and Servers
    5. Installing Upgrades and Fixations vi. Remote Troubleshooting Service
    6. Windows System Administration for Systems Running on Windows

Systems management refers to the management of distributed systems in an enterprise, including (and often in practice) computer systems. Systems management is strongly influenced by network management initiatives in telecommunications. tCognition provides an efficient way of handling systems. We focus mainly on a more centralized approach. Central administration requires time and effort that depends on the size of the company, the experience of the IT staff and the extent of the technology used:

    1. For a small business with ten computers, learning and implementing automated centralized processes can take longer than just doing administrative work manually on each computer.
    2. Obviously, a very large company with thousands of teams of like-minded people can save time and money by learning how to automate systems administration.
    3. A small branch of a large company can access a central IT employee with the expertise to set up automated system management in the branch without local employees having to do the work in the branch.

Software updates and upgrades can be very similar. Knowing that it tends to cost more (sometimes A LOT more), a lot of users wonder what’s the difference? Both typically require you to restart your computer (and both will pause your work unless you have a rule that pushes these updates when you’re not at your peak productivity). We have scheduled maintenance windows for such updates and upgrades as to when they should take place so that the user or the client’s productivity is not influenced. Updates are kind of like small fixes around your house, whereas an upgrade is fully gutting your house and renovating it. We follow some strategies as to how an upgrade and update takes place. Technology keeps improving every day, so we have made it a practice to keep upgrading ourselves with the trend. The same goes for the support we provide.

Making a plan: With your documentation set up, we outline who needs to do what and when they have to do it.

tCognition will assist you to develop a plan that makes sense for your setting, team, timetable, and budget when you work with our team to scope your upgrade project.

Computer systems are essential to the functioning of any business. In general, while employee computers and printers are important, the most important “nuts and bolts” in any computer system are servers, storage systems, network equipment, backup systems, and so on. who reside behind the scenes. This computer houses basic business functions by hosting business management software, providing access to the Internet and other network resources, backing up business data, and more. Because of the importance of these computer systems, companies usually invest large sums. Money to provide stability. Monitoring enables a system administrator to keep a company’s data secure. Depending on the type of monitoring software used, the software may provide information about file access, network intrusions, etc. With this information, the system administrator can not only stop current security breaches but also ensure that they do not occur. It happens again. tCognition thinks that technology needs to work for you in order to succeed in the current business setting. Technology is an essential component of the company — it can promote a company and assist the company to achieve or exceed its objectives. Even if an inner monitoring scheme already exists, tCognition’s monitoring is a second layer of security that backs your inner surveillance instruments.

IT teams typically implement technical support software to manage the IT ticket lifecycle, automate routine tasks and streamline their processes and workflows, which directly translates into increased productivity, lower costs, better service levels and a better customer experience.

➢ The most important functions of the helpdesk software include:

      1. Incident and Service Request Management Manage the life cycle of end-user incidents or service requests.
      2. Issue and Change Management Manage the life cycle of an issue or change from inception to completion.
      3. The self-Service Portal Allows users to troubleshoot common problems themselves and reduce the workload of the help desk technician.
      4. Service Level Agreement (SLA) Management Manage the quality and timeliness of services provided to end-users.
      5. Asset Management Manage the hardware and software assets of an organization.
      6. Other functionalities Some help desk management software may contain other modules for project management, contracts, purchasing management, etc.

tCognition is dedicated to your achievement, from the management of technology alternatives to help you handle future technology choices. Our engagement skills enable you to quickly provide business value, address complex business and technology challenges and provide excellent support throughout the solution’s life cycle.

Network management is a process in which computer networks are administered and managed. This discipline offers services such as fault analysis, performance management, network provision and maintenance of the service quality, network security. We at tCognition offer the option of enhancing scalable and coherent IT solutions together with the evolving company. Strengthening communication within the business by selecting the best network architecture impacts productivity growth and employee productivity, thereby lowering communication
costs. All of these lets the company focus on its core tasks without having to think more about the network.

➢ Our services are split into three classes.

      1. Client Network configuration management
      2. Network design installation and support.
      3. Network security

i. Client network configuration management:

      1. Network and server monitoring and response for 24×7.
      2. Printer management.
      3. System updates, firmware updates, patch and version control.

ii. Network design installation and support:

      1. Manage physical network devices such as. servers, firewalls, switches, and routers
      2. Manage and maintain your Internet connection with best in Internet Services.
      3. Remote and onsite support
      4. Managed the e-mail and system access profiles of new employees / dismissals.

iii. Network security:

      1. Installation and management of antivirus software and antivirus/spyware.
      2. Spam filtering, user authentication, file security.
      3. VPN connection or remote desktop or other off-site connection systems.
      4. Maintenance of all network passcodes
      5. Manage firewall(s)
      6. Manage public and private Wi-Fi access.


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